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Apple Now Offering Free Next-Day Shipping for Last-Minute Holiday Shoppers
Dec 20, 8:31PM
Apple today upgraded its free holiday shipping offer (via 9to5Mac) for online orders in the United States to include next-day shipping on all of the company's major in-stock products. The move will help last-minute shoppers make sure they receive their gifts in time for the Christmas weekend.
The deadline for free next-day shipping is tomorrow and the offer is good on all major products with the exception of the iPhone 4S, which is in short supply and for which the holiday shipping deadline has already passed, and engraved iPods and iPads. Build-to-order Macs are also no longer available in time for delivery before Christmas.
Apple announced late last month that it would extend its usual free shipping offer to include orders under $50 leading up to the holidays. The company last week bumped the offer up to free 2-3 business day shipping for its major products, making an increased effort to capture shoppers' business as time began to run short.
Apple Begins Hiring for First Retail Store in Berlin [Mac Blog]
Dec 20, 8:02PM
As noted by iFun.de [Google translation] and Macerkopf.de [Google translation], Apple has begun posting job listings for a forthcoming retail store in Berlin, the company's first in a city that ranks among the largest in the European Union.
Kurfürstendamm 26 in Berlin with blacked-out ground-floor windows (Source: Berlin Sidewalk)
The store's location was detailed earlier this year by ifoAppleStore as a nearly century-old theater building at Kurfürstendamm 26 in one of the city's major shopping districts. The entire building, including an addition, measures in at approximately 4,500 square meters or over 48,000 square feet, but it is unclear how much of the building Apple is taking. ifoAppleStore suggested earlier this year that Apple could take a pair of 10,000 square-foot floors for retail space, which would make the store a relatively large flagship location by the company's standards.
The interval between Apple posting job listings and the opening of a new store can vary significantly, but is typically in the range of six months, meaning that the new Berlin store may open sometime toward the middle of 2012.
BBC Developers on Designing the New iPlayer for iPhone [iOS Blog]
Dec 20, 6:55PM
Last week, the BBC introduced its iPlayer for iPhone app for UK television license payers. The app allows domestic viewers to view live BBC TV and radio and watch catch-up TV over Wi-Fi and 3G.
It's a major app in the UK and was downloaded 1.1 million times in its first week of availability, with 500,000 of those downloads to users who had never downloaded the iPlayer app previously. The BBC told the Guardian newspaper that 16.5 million programs have been watched on the mobile version of iPlayer thus far this year, up 129 percent year-over-year.
Chris Elphick, senior designer leading the BBC iPlayer iPhone App project, lays out the thoughts and processes behind the design of the iPlayer for iPhone UI. For a major project that will be used by millions of people, extensive testing and design is necessary to make the app both easy-to-use and to avoid unnecessarily taxing 3G and Wi-Fi networks.
Earlier I mentioned the opportunities that designing for mobile offers us. One, of course is the ability to change orientation. There was a frequent debate within the design team as to the importance of portrait versus landscape - whether or not it was helpful, necessary or even pleasing to present content differently in a landscape view compared to portrait.BBC iPlayer is a universal app for iPhone and iPad, free on the App Store for United Kingdom users only. [Direct Link]
We explored multiple possibilities for landscape views dependent on where you are within the app. In early designs we considered showing as much content as possible in a single view but we felt it wasn't taking full advantage of the screen real estate, nor presenting anything new.
User research, told us that certain users including those who are dyslexic liked the simplicity of a more visual menu with fewer options.
The BBC global iPlayer app, which was updated earlier this month, is available in most of Western Europe and Canada -- and is coming to the United States. The app doesn't have the Live-TV, DVR and TV catch-up features that the British version does -- instead, it's a video-on-demand subscription service that gives access to selected portions of the BBC archive.
On-Device App Store Downloads Currently Broken for Pre-iOS 4 Devices [Updated]
Dec 20, 5:36PM
Engadget points to a growing thread in Apple's discussion forums documenting an issue in which users on pre-iOS 4 devices are unable to purchase or download apps from the App Store on their devices. The issue appears to have started on December 16th with a change in the way Apple is serving App Store content to the devices.
Whenever I go into a specific app in the app store, none of the buttons work properly.Users are reportedly having difficulty convincing Apple support staff that the issue on Apple's end, with support staff so far only suggesting a range of potential solutions that could help address device issues but which have proven unsuccessful for affected users.
1) clicking on the price no longer downloads the app,
2) the ratings button does nothing,
3) the 'tell a friend' and 'git this app' buttons jump back to the top of the app window,
4) pictures usually don't show up. They usually appear as five gray rectangular boxes with white borders (though in one app one too-large-for-the-window picture shows up (see pic),
5) the 'app support' button still goes to the developer's website.
6) the 'top in-app purchases' banner is just text now.
Broken App Store display on iPhone running iOS 3.1.3
Given the display anomalies experienced by affected users, it seems likely that the issue is a bug on Apple's end rather than any sort of planned obsolescence of pre-iOS 4 operating systems and devices by cutting off App Store access. For the time being, affected users can still download apps via iTunes on their computers and then sync them to their devices. It is unknown when Apple might roll out a fix for the on-device App Store access problems.
The original iPhone and first-generation iPod touch do not support iOS 4 and are thus limited to a maximum of iOS 3.1.3. Other users of devices such as the iPhone 3G and second-generation iPod touch have elected not to upgrade to iOS 4 for a number of reasons, most commonly due to complaints over those devices becoming more sluggish with the upgrade to iOS 4.
Update: Engadget now reports that the issue has been fixed. Readers in our forums have been reporting mixed results over the past few hours, with some seeing improvement while others were still having difficulty fairly recently.
Tether Releases Mac Update to Fix Lion Crashing Bug [iOS Blog]
Dec 20, 5:13PM
iTether is an iPhone app that allows users to share their iPhone's internet connection with their Mac or PC computer over USB. However, the application was available for only a few hours on the App Store before Apple removed it over "carrier concerns".
There are two parts of the iTether app -- an iOS app and a computer-side application. Though the iOS app isn't available for sale anymore, Tether continues to offer updates to the computer-side apps. The company has released an update to the Mac client to fix a crashing problem under OS X Lion that a number of users have experienced.
The update can be downloaded from Tether's website.
Apple Now Suing Samsung over Tablet and Phone Case Designs
Dec 20, 4:35PM
While Apple and Samsung remain locked in a war involving numerous lawsuits related to alleged patent and design infringement in their tablet and smartphone products, Apple has now brought cases for the devices into the mix. As reported by Bloomberg, Apple disclosed during an Australian court hearing that it has sent a notice of infringement to Samsung over the company's tablet and smartphone cases, and will be pursuing legal action.
Apple Inc., which on Dec. 9 lost a bid to keep Samsung Electronics Co.'s Galaxy 10.1 tablet out of Australia, claims the case for the device and cases for Samsung phones infringe its patents and registered design.It is unclear exactly what Samsung cases Apple is targeting with its new infringement claims.
Apple issued the notice of infringement to Samsung in Australia over the cases, and will file a statement of claim, Apple's lawyer Stephen Burley said at a hearing in Sydney today. Samsung's lawyer Katrina Howard said at the same hearing the company was served with the notice that the cases infringe at least 10 patents.
Samsung did, however, find itself amid controversy earlier this year after accessory company Anymode offered a "Smart Case" for the Galaxy Tab 10.1 that closely resembled the iPad 2 Smart Cover. While the product initially appeared to carry Samsung's stamp of approval and came from a company with familial connections to Samsung, a blog post issued by Samsung quickly clarified that the product was not in fact approved by Samsung and was immediately pulled before it had begun selling.
But given that the Smart Case was not directly produced by Samsung, it does not seem that Apple's claims of infringement would relate to that product. Samsung currently offers several styles of cases for the Galaxy Tab 10.1, and it is not immediately clear which designs Apple might consider to be infringing upon its own case designs.
Apple Indeed Replacing Recalled iPod Nano Units with Current-Generation Models
Dec 20, 3:59PM
Just hours after we reported that Apple appeared to have begun shipping out current-generation iPod nanos as replacements for recalled first-generation units, users are beginning to report in that they are indeed receiving the current models.
Just received our replacement today - Fedex truck pulled up late in the evening. Inside was our replacement for our 1st gen ipod nano that was sent into Apple 1 month ago.Apple had initially been issuing refurbished first-generation models to replace the recalled first-generation units at risk of overheating. But it appears that the company has run out of spare first-generation units and is now supplying users with current-generation units as replacements.
It's a 6th generation ipod nano, serial number shows that warranty has expired. Not sure if that means that it's a refurbished model or if it's a brand new model and they've deactivated the warranty. It's silver.
Apple initially launched the iPod nano in 2 GB and 4 GB capacities priced at $199/$249 back in September 2005, adding a $149 1 GB model a few months later. The device utilized a click wheel for navigation and contained a 1.5-inch screen for displaying the standard iPod software interface. Battery life was advertised at 14 hours of music playback and four hours of photo slideshows with music.
The current iPod nano is less than half the size of the original iPod nano and utilizes a 1.5-inch touch screen with software skinned to look like iOS. It is available in 8 GB ($129) and 16 GB ($149) capacities and offers up to 24 hours of music playback.
Apple Rolls Out 'Complete My Season Pass' for TV Shows
Dec 20, 2:51PM
While Apple has long offered a "Complete My Album" feature in the iTunes Store to allow users who have previously purchased individual tracks to upgrade to the full album at a discounted price reflecting their single-track purchases, users have not had the flexibility of a similar option for TV shows.
That appears to have changed this week with the addition of a "Complete My Season Pass" feature now available in the iTunes Store. When logged in and viewing an iTunes Store page listing for a single season of a TV show, the Season Pass purchase price will be reduced by the amount of previous single-episode purchases, allowing users to upgrade to the full season without having to essentially repurchase the episodes they had previously acquired individually.
Season passes for TV shows typically come at a significant discount compared to buying each episode of the season individually. Consequently, the new Complete My Season Pass feature should offer users who find themselves having already purchased several episodes of a season and wishing to upgrade to the full season a way to save some money.
(Thanks, Charles!)
Apple Reportedly Finalizes $400-500 Million Deal for Anobit
Dec 20, 2:25PM
Israeli newspaper Calcalist reports [Google translation] that Apple has finalized its previously-rumored acquisition of flash memory firm Anobit, with company executives having gathered employees to share the news. According to the report, Apple is paying $400-500 million for the Israeli firm.
Tweet from Israeli Prime Minister Benjamin Netanyahu welcoming Apple
The article also claims that Apple has confirmed plans to open a research and development arm in Israel, the company's first outside of the United States. Apple has reportedly hired Israeli technology executive Aharon Aharon to lead the initiative.
Anobit specializes in signal-processing technique that improve the performance and reliability of flash memory. The company's technology is reportedly already being used in a number of Apple products including the iPhone, iPad, and MacBook Air.
Apple Now Replacing Recalled First-Gen iPod Nanos with Current-Gen Models?
Dec 20, 5:14AM
Last month, Apple announced a worldwide replacement program for the first-generation iPod nano due to continuing issues with overheating related to defective batteries from one of Apple's suppliers.
While some users began receiving their replacement units, which apparently came through as like-new refurbished first-generation units, almost immediately, many other users have been complaining of slow turnaround time for either receiving shipping boxes for returning their defective iPods or receiving the replacement units from Apple. According to reports from users who have corresponded with Apple support staff about the delays, the company has been experiencing shortages of boxes and other items necessary to complete the replacement process.
It now appears, however, that Apple may have run out of refurbished first-generation iPod nano units and may now be shipping out current-generation units as replacements. Several users have reported over the past few days that they have received emails acknowledging shipment of their replacement device's and checking the serial numbers of the replacement devices on Apple's support site has shown them to be sixth-generation models. The sixth-generation iPod nano was originally released in September 2010, and while the line received a price drop and software update a few months ago, Apple still considers the current iPod nano to be a sixth-generation model.
We have not yet received word from any users who have received the sixth-generation iPod nano units as replacements, and thus it remains possible that the serial numbers are simply registering incorrectly in Apple's support database. While we are waiting for confirmation on the possible upgrade, several users have indicated that their shipments are due to be delivered this Wednesday.
Apple Preparing to Offer 'Significant' Dividend for Investors Early Next Year?
Dec 20, 1:54AM
Bloomberg reports on comments from money manager Howard Ward claiming that Apple is preparing to begin offering a "significant" dividend to its shareholders early next year."We're going to see a dividend announced for Apple at some point in the first half of 2012," Ward, a money manager who helps oversee about $36.1 billion for Gamco Investors Inc., said in an interview today with "Street Smart" on Bloomberg Television. "That could easily be a 3 percent dividend-yielding stock or even higher."The basis of Ward's claim is unclear, but Apple CEO Tim Cook has signaled increased willingness to consider alternative uses for Apple's growing cash hoard.
Steve Dowling, an Apple spokesman, declined to comment.
Apple began offering a quarterly dividend to investors in mid-1987, but canceled it at the end of 1995 as the company foundered. With the return of Steve Jobs, the company was eventually able to turn itself around and become one of the world's largest companies, but has so far been unwilling to offer dividends again, opting instead to hold onto its profits for its own uses.
Apple has argued that its significant cash hoard gives it the ability to make major long-term deals for components at favorable terms, as well as putting the company in a position for a major strategic acquisition should the right opportunity surface. But with Apple's cash and investments now topping $80 billion, calls for the company to return some of that money to shareholders have been on the rise. And if Ward's claim is correct, it appears that Apple under Tim Cook may now agree with that sentiment.
ITC Rules For Apple in Patent Case, Bans Some HTC Imports [Update: HTC Responds]
Dec 19, 10:30PM
The U.S. International Trade Commission has ruled in favor (PDF) of Apple in a patent dispute with Taiwanese phone manufacturer HTC. The commission found that a number of HTC devices violate two claims related to an Apple patent. As a result of the decision, an actual ban on the importation of some HTC devices goes into effect in April of 2012. Florian Mueller of FOSS Patents on the decision:
What Apple has won is a formal import ban scheduled to commence on April 19, 2012, but relating only to HTC Android phones implementing one of two claims of a "data tapping patent": a patent on an invention that marks up phone numbers and other types of formatted data in an unstructured document, such as an email, in order to enable users to bring up other programs (such as a dialer app) that process such data. The import ban won't relate to HTC Android products that don't implement that feature, or that implement it in ways not covered by those patent claims.Mueller goes on to note that it is possible for Google to implement the feature in a way that doesn't violate Apple's patents, which would render the ban meaningless. However, it does give Apple a bigger bargaining chip in its many lawsuits against Android manufacturers.
According to the decision (PDF), the patent being infringed is:
- U.S. Patent No. 5,946,647 on a "system and method causes a computer to detect and perform actions on structures identified in computer data."
This ruling echoes an earlier one by an ITC judge from July in the same case.
The United States International Trade Commission is an independent federal agency that, among other things, adjudicates cases involving imports that allegedly infringe intellectual property rights." It has the power, in rare cases, to ban infringing products from the country entirely.
Update: In a statement given to BGR, HTC says it is "well prepared for this decision, and our designers have created alternate solutions for the '647 patent."
AT&T Gives Up on T-Mobile Acquisition
Dec 19, 9:55PM
AT&T; announced today that the company would end its bid to acquire T-Mobile USA.
The actions by the Federal Communications Commission and the Department of Justice to block this transaction do not change the realities of the U.S. wireless industry. It is one of the most fiercely competitive industries in the world, with a mounting need for more spectrum that has not diminished and must be addressed immediately. The AT&T; and T-Mobile USA combination would have offered an interim solution to this spectrum shortage. In the absence of such steps, customers will be harmed and needed investment will be stifled.The acquisition intention was announced back in March, 2011. Under the original terms of the deal, AT&T; would have paid $39 billion in cash and stock. The deal, however, was heavily criticized in an analysis by Federal regulators who believed that the merger would limit competition in virtually every U.S. city and lead to higher prices for customers.
AT&T; now owes T-Mobile parent company Deutsche Telekom $3 billion in cash plus $1 billion in spectrum (at market rates) as a breakup fee for the failure of the merger. However, the Wall Street Journal reports that AT&T;'s bottom line will not feel the full brunt of the cost because it should be fully tax deductible, meaning the cash hit of the breakup fee would be closer to $1.5-$1.8 billion.
Firefighter's iPhone 4 "Spontaneously Caught Fire" While Charging [iOS Blog]
Dec 19, 7:17PM
A firefighter in the Pennsylvanian town of East Brandywine experienced a close call with his iPhone 4 earlier this month, according to a post on the East Brandywine Fire Company's website.
While charging the phone using the Apple provided computer connection, the phone spontaneously caught fire.The department notes that the phone has been sent to Apple headquarters in California so the company's engineers can investigate the exact cause of the fire.
After the phone fell to the floor igniting the carpet, the phone was thrown out a nearby window.
Despite the phone being relatively small it produced a large volume of smoke and a noxious smell.
This isn't the first time an iPhone has caught fire, but the incidents appear to be unrelated. Earlier this year, Apple initiated a worldwide replacement program for the first-generation iPod Nano, which, in rare cases, could overheat and pose a safety risk to users.
iPod Shuffle Signed by Steve Jobs Available on eBay [Mac Blog]
Dec 19, 6:51PM
A 4th generation iPod Shuffle, apparently signed by Steve Jobs himself, is for sale on eBay. The signature on the iPod is similar to Jobs's signature, but the item doesn't include any guarantee or certificate of authenticity, though the seller does offer this story for how the signature was obtained:
As part of a "innovators of tomorrow" program, myself and a 3 of my colleagues were invited to attend an in-house Apple event. Before hand, we received complimentary Apple products, including an iPod Shuffle and iTunes credits. As usual, the topics covered touched base on were a number of Apple's latest innovations, as well as a sneak peak to future plans. After the conference, we were given the opportunity to talk with Steve himself about the shift in technology to more companion-oriented devices. As the discussion wrapped up, one person in our group asked if Steve would mind signing our iPods.As of 10:45AM Pacific time, the bid for the signed Shuffle was just over $4,000.
As the conversation went: "I hear you're not really one to give autographs, but I just gotta ask....will you sign my iPod? It's fine if you don't want to. I'm not normally one to even ask for autographs". Steve: *chuckling* "it's quite alright. You heard that about me?? well I wouldn't say that I don't like giving autographs, I guess I was never comfortable with the idea solely taking credit for something, which is to me what an autograph might imply. To be honest, I think I'm the last person who should sign something. A writer signing a book I can understand, but I think if anybody within our company should sign something, it should be members from our R&D; team and all the others responsible for product innovation. It's unfortunate that they all can't receive the same level recognition. But I suppose it's easier this way though??....you would need a pretty big iPod to fit all those signatures".
He was very candid and very down to earth. To my knowledge, we were the only ones lucky enough to get Steve's ever-so-rare signature.
Update: The listing has been removed from eBay for unknown reasons.
Siri Plays a Grand Piano With Some Help From AirPlay and Yamaha [iOS Blog]
Dec 19, 5:50PM
Yamaha used some technological trickery to enable Siri to play a concerto on a Yamaha Disklavier Grand Piano. By converting a MIDI songfile into an audio file that the iPhone can play and connecting the audio output of an Airport Express to the analog input of a MIDI-enabled Disklavier piano, the iPhone can "play" the MIDI file via AirPlay and control the multi-thousand dollar piano.
As explained to The Loop's Jim Dalrymple:
Then, you simply ask Siri to play your favorite song from your iTunes library, and Siri responds immediately, by making the Disklavier's keys and pedal move up and down, recreating the performance, including full orchestration.
T-Mobile USA Spectrum Refarming Lets Some iPhone Users Access 3G Data Speeds
Dec 19, 4:00PM
While T-Mobile USA has yet to officially offer the iPhone due to an inability to reach an agreement with Apple on the development of new hardware to support T-Mobile's 3G/4G network standards, that hasn't stopped the carrier from quietly targeting iPhone owners with micro-SIM cards and over one million users from taking their unlocked iPhones to the carrier.
Those users have, however, been limited to T-Mobile's slower EDGE network due to the iPhone's incompatibility with the 1700/2100 MHz bands used by the carrier for its faster data networks.
TmoNews now reports, however, that T-Mobile USA has begun refarming some of its spectrum capacity in order to advance its next-generation HSPA+ 84 network, with those changes resulting in the carrier's 3G network moving over to the iPhone-accessible 1900 MHz band in some "pockets" of the country.
First and foremost, the area we're specifically talking about is Nevada as that is where this individual unlocked iPhone owner lives. However, Nevada, parts of Northern California and the Pacific Northwest are also seeing some pockets of 1900MHz spectrum refarming for HSPA+. There are other parts of the country T-Mobile can refarm the 1900MHz spectrum but, the focus is on the Pacific Northwest, Nevada, Utah and California for right now from what we're told. We should emphasize and emphasize greatly that this post does not mean that all of the aforementioned areas are seeing this refarmed spectrum, just pockets inside those areas.The report notes that T-Mobile iPhone user access to 3G will remain "rare" as the spectrum refarming will only result in the required transition taking place in limited areas around the country. But for those users lucky enough to be in one of those pockets, they are already seeing data speeds well above what the iPhone has until been limited to on the carrier's EDGE network.
Police Arrest 141 New York City Merchants in Stolen iPhone Sting
Dec 19, 3:39PM
The New York Post reports that a sting conducted by the New York Police Department last week targeting vendors suspected of selling stolen iPhones resulted in 141 arrests as the city works to cut down the market feeding on such thefts. According to the report, undercover officers approached workers at over 600 locations suspected of participating in sales of stolen iPhones and offered the devices to workers at low prices while stating that they had been stolen from their owners.
Undercover NYPD officers sold the electronics to merchants at more than 600 stores around the five boroughs this week — asking from $50 to $200 for iPhone 4s and iPad 2s — after clearly stating the popular gadgets were stolen, said NYPD spokesman Paul Browne.iPhones are popular targets for thieves in New York and elsewhere, with an officer in one New York precinct reporting that in some months more than half of the reported robberies involve an iPhone.
The sting — which nabbed clerks and workers at businesses such as supermarkets, barbershops, pawnshops and bodegas — began Tuesday and continued through yesterday.
"That's our intention, to reduce the places where people who steal these things can go and sell them," said NYPD Commissioner Ray Kelly. "If someone is offering you an iPad for way below market value, you have to realize that it's most likely stolen."
The popularity of Apple's devices has not only driven an active market in thefts and resales of the stolen property, but also in counterfeiting. Apple has been targeting vendors selling counterfeit Apple products in New York City and elsewhere, seeking to shut down those companies making unauthorized profits on Apple's name with knockoff products.
Apple's Work on Wearable Computer Concepts Includes Wrist-Wrapping iPod with Siri
Dec 19, 2:05PM
The New York Times reports on Apple's and Google's efforts to develop wearable computers with the aim of augmenting their existing mobile product lines. In addition to peripheral devices that could communicate with a user's iPhone or iPod, Apple is said to also being looking at ways to make the device's themselves wearable, moving beyond the current iPod nano's wristwatch-like functionality when paired with third-party wristbands.
Apple has also experimented with prototype products that could relay information back to the iPhone. These conceptual products could also display information on other Apple devices, like an iPod, which Apple is already encouraging us to wear on our wrists by selling Nanos with watch faces.Last year, Apple hired wearable computing expert Richard DeVaul to work on prototyping concepts in a secret lab under the direction of Jony Ive. DeVaul spent only 18 months at Apple, however, before moving on to Google where he is presumably working on similar projects.
A person with knowledge of the company's plans told me that a "very small group of Apple employees" had been conceptualizing and even prototyping some wearable devices.
One idea being discussed is a curved-glass iPod that would wrap around the wrist; people could communicate with the device using Siri, the company's artificial intelligence software.
Explosion at Pegatron Factory for Apple Products, Injuries Reported [iOS Blog]
Dec 19, 1:43AM
Reuters reports that Apple's manufacturing partner Pegatron has acknowledged that a "small explosion" has occurred at one of its factories in Shanghai, China. The report notes that there have been some injuries as a result of the incident, but there are no reports of fatalities at this time.Pegatron said in a statement released early on Sunday that there was some damage to machinery but it can readjust the facility so the impact on its operations and revenues will not be big.Pegatron has been a supplier for the CDMA iPhone 4 and has also been ramping up to begin adding to iPhone 4S capacity, with most of its production set to be focused on Asian distribution. There have also been claims that Pegatron is coming on board as a manufacturer for the iPad 3.
...
A source with knowledge of the matter said the facility affected is partly used to make products for Apple.
The news is reminiscent of that regarding a May explosion at one of Foxconn's facilities where it worked on Apple products, including the iPad. That explosion killed three workers and injured well over a dozen others.
Update: Reuters has updated its report to note that 61 workers were injured in the explosion and that the factory had not yet begun production. The facility is said to be planned to produce back panel parts for the iPad 2. Apple has also issued a statement on the situation:
"Our hearts go out to the people who were hurt in Songjiang. We are working closely with Pegatron to understand the cause of this accident," said spokeswoman Carolyn Wu.
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